Last updated: 7 October 2026
Every SnapLinkr card is made to order with your details, so we handle refunds differently from off-the-shelf products.
Before production
You can cancel for a full refund at any time before you approve your design proof.
After proof approval
Once you approve the proof, your card is personalised for you and the order cannot be cancelled or refunded, except as described below.
Defects and damage
If your card arrives damaged, has a manufacturing defect, or the NFC chip does not work, contact us within 7 days of delivery with your order number and a photo. We will replace it free of charge.
Our mistakes
If the card does not match the proof you approved, we will reprint it at no cost. Errors in details you approved in the proof are not covered, but we offer reprints at a discounted price.
Pro subscriptions
You can cancel Pro at any time; it stays active until the end of the current billing period. Payments already made are not refunded for unused time.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days. A credit note is issued against your original GST invoice.
To request a replacement or refund, use the contact page and choose "An existing order".